Officeworks Pinpoint magazine Pinpoint Issue 28 Spring 2018 | Seite 4

Developing
leadership
qualities through
70-20-10
“The success of the
organisation is because of
the people we hire.”
– Mark Ward,
Managing Director
At Officeworks, we recruit for
attitudes that align with our business.
This means team members across
all levels display attributes such as
integrity, empathy and enthusiasm.
We seek out team members who
display excellent communication
skills, who collaborate and
recognise the achievements of
others, and who strive for excellence
and innovation. These are the key
qualities of a good leader.
Leadership is not exclusive to
people leaders with manager
titles. Leadership is an attitude,
a behaviour. By lifting your gaze
beyond your daily tasks and
seeing the bigger picture, you
can demonstrate leadership even
without the title.
With a workforce teeming with
leadership attributes and a
culture that encourages personal
leadership and ownership, it’s no
wonder we recruit and promote
from within.
Check out the Learning Calendar
on Onet for information on the
programs, workshops and modules
that can help you grow your
leadership skills.
Meet some of our team members
who are actively seeking to further
their leadership skills through formal
learning programs which make up
the 10% of the 70-20-10 learning
model. The 70% relates to on the job
learning and 20% is social learning
through coaching, mentoring,
networking, and membership of
professional organisation projects.
Meet Lauren Hayes,
Team Leader, Customer
Service Centre (NSW) and
Emerging Leader graduate
Emerging Leaders is a
program that prepare
potential leaders
at Officeworks with
the skills, knowledge
and attributes to
successfully lead others. The
program is about being intentional
as a leader, leading as a team and
leading as part of Officeworks.
I was nominated for the program
by my Team Leader after being
with Officeworks for four years,
having moved roles a few times
with an aim to secure a Team
Leader role. The program helped
me develop fundamental skills,
knowledge and attributes to lead a
team. Particularly, it allowed me to
understand the type of leader I want
to be and the importance of being
a leader within a team.  
Emerging Leaders has allowed me
to develop my understanding of
self-awareness and influence in a
leadership role. As a leader, I try to
be conscious about the experience
I’d like to create and how that can
influence others within the team. It
is important to be aware of how we
engage with and react to others.
Since the program has finished I
have been successful in a Team
Leader secondment at the CSC.
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