Left to right - top to bottom:
Chloe Bonnar, Officeworks Hay St.
John Diciero, Officeworks Traralgon.
Angelo Christopoulos, Officeworks Preston.
David Hamilton, Officeworks Waurn Ponds.
Ivana Sekularac, Officeworks Punchbowl.
SA Area, State & National Store of
the Year – Officeworks Marion (SA) Vic 1 Area Store of the Year –
Officeworks Traralgon (Vic)
Officeworks Marion (SA) has
achieved a fantastic financial result
this FY. This has been achieved by
the team’s high level of merchandise
execution and customer service
focus. A mystery shop score of 96.4%
(second nationally) and a GSS of
8.5. With a focus on team member
safety, the Marion team’s safety
record is outstanding with 0 injuries
since 2012. The team at Officeworks Traralgon
(Vic) had a result of $8 million of
sales – a nine per cent increase on
the previous year. Our customers
also showed their appreciation for
the fantastic service they received
at the store with the store achieving
a GSS of 9.53 – the highest in the VIC
1 area. The team delivered a green/
green audit score for the ninth year
in a row.
The Marion community are
continuously sharing with us how the
involvement by the store has helped
make bigger things happen. John and the team focuses on
helping make bigger things happen
in their local community, with a
lot of time spent working with the
community on local causes.
WA Area & State Store of the Year
– Officeworks Hay Street (WA)
Officeworks Hay St (WA) in Perth CBD
has a highly engaged and cultured
team who have been helping make
bigger things happen through
their service and store execution.
This includes mystery shopper at
96.6% and GSS at 8.55. The store has
reported no injuries for the year and
has recorded a green/green audit.
The store consistently delivers
strong store standards and in stocks.
The development of the team is
front of mind and the store had
a participant in the SBMIT
program and two participants in
the CIT program.
Well done to the whole Hay
Street team.
Vic 2 Area & State Store of the
Year – Officeworks Preston (Vic)
The team at Officeworks Preston
(Vic) had a sales growth of 7.4% and
an EBIT growth of 11.25%. The team
delivered a back to back green/
green audit and had a 0 AIFR for the
second year in a row.
Angelo and the team also delivered
more than 80% for mystery shop
for the year and an increase on
last year showing continuous
improvement – they also had a GSS
score of 8.1.
Vic 3 Area Store of the
Year Winner – Officeworks
Waurn Ponds (Vic)
David and the team at Officeworks
Waurn Ponds (Vic) had extremely
strong sales with the sales versus
sales budget being $6.8m vs $5.7m –
a 120% increase on last year. Waurn
Ponds have had a back to back
green/green audit which they have
held since opening in December
2016, and for the second year in a
row 0 AIFR injuries.
Learning pathways for the store
has been at more than 95% for all
scheduled training throughout the
year. The team had a mystery shop
result of more than 80% for the year
and a GSS score of 9.15.
NSW 1 Area Store of the Year –
Officeworks Punchbowl (NSW)
Officeworks Punchbowl (NSW) is
living Our Purpose by focussing
on helping making bigger things
happen for its customers, team and
community.
The store has improved all key
metrics on last year and have also
lead the area group in deliverables.
The store has lead the way with
Training and Development with
producing Store Business Manager in
Training and Coordinator in Training.
The Punchbowl team has excelled
across the board with their
community involvement and
finished as the number one ranked
store nationally for funds raised
for the Back to School Appeal. As
a result 26 students in their local
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