Officeworks Awards 2018 continued
Left to right - top to bottom:
Agatha Barone, Officeworks Bondi Junction.
Trudy Gallaher, Officeworks Tamworth.
Judy Jordan, Officeworks Mittagong.
Tegan Nolan, Officeworks Adelaide Street.
Shaun Coles, Officeworks Rockhampton.
community are now supported by
The Smith Family. The team also had
the third highest Round Up to Make
a Difference result, which shows a
genuine commitment to helping
make bigger things happen.
NSW 2 Area & State Store
of the Year – Officeworks
Bondi Junction (NSW)
The team at Officeworks Bondi
Junction (NSW) have had a
sensational result this year with
incredible improvements across all
areas including a 26% increase YOY
for mystery shop results, a GSS of
8.25% and gOlearn completion rates
at 95% across the team. These results
have been driven by significant
teamwork, passion and drive,
including coaching the entire team
into a high-performance culture.
The store has also delivered three
new coordinators into the business
this year who will continue to help
make bigger things happen for our
key stakeholders.
NSW 3 Area Store of the Year –
Officeworks Tamworth (NSW)
Trudy and the team at Officeworks
Tamworth (NSW) have had another
standout year. Off the back of Store
of the Year 2017, the team have
raised the bar again. With a positive
and proactive safety culture,
reflected in their continued green/
green audit results, they remain on
0 AIFR with no injuries since the store
opened in December 2015.
Their commitment to Great Service is
12
uncompromising, with a YTD mystery
shop result of 95.5% and a GSS of
9.40, both scores exceeding last
year’s strong results. They continue to
be loved by their community, which
is evident in the weekly customer
feedback in GSS reporting.
NSW 4 Area Store of the Year –
Officeworks Mittagong (NSW)
Judy and the team at Officeworks
Mittagong (NSW) have had a
fantastic year. Despite having two
Store Business Managers leave
during the year Judy (acting as SBM)
and the remaining Store Leadership
team galvanised the team to deliver
some outstanding results.
With a full year mystery shop result
of 89.1% (up 8% on the previous
year) and a GSS score of 8.87, the
team have focussed relentlessly
on delivering great customer
experiences. This has been delivered
by ensuring the Team are set up for
success with 100% completion for
their OLPs and PLPs as well as 100%
completion of Safety FIRST training.
Qld 1 Area Store of the Year –
Officeworks Adelaide Street (Qld)
The Officeworks Adelaide Street
(Qld) team have achieved
impressive results and are
passionate about delivering inspiring
ideas and solutions – they want to
make a difference.
The ambience in the store is
high energy with team members
enthusiastic about connecting
with customers and making these
moments matter. This is a mature
store that is getting solid sales
growth by delivering great service.
The store standards are consistently
impeccable which enables the
team to concentrate on the
customer and help them make
bigger things happen.
This is a passionate team who not
only work in one of Queensland’s
busiest stores, they also actively
support other stores. Many of the
team use their experience and
talents working in all Qld 1’s MEP4
conversions.
Qld 2 Area & State Store of
the Year – Officeworks
Rockhampton (Qld)
Shaun Coles and the team
at Officeworks Rockhampton
(Qld) have had some great and
consistent results over the past
12 months. They have delivered
fantastic sales results, which is
due to the store’s consistent and
exceptional store operation. Not just
in their city, but constantly driving
performance across the area.
Shaun also has done a great job
in starting many positive ways to
generate ‘helping make bigger
things happen’ – even starting the
Yammer group on this topic. The
team also started a Qld 2 group on
Yammer for all stores in the area to
constantly challenge each other on
results and opportunities.