Officeworks Pinpoint magazine OFW11016 Pin Point_Issue26 16Oct17 FINAL LR | Page 4

Tamworth
team strums
up best in
country
In this edition of Pinpoint we meet
the winning team of the National
Retail Store of the Year award,
Officeworks Tamworth (NSW). With
a positive and proactive safety
culture, reflected in their green/
green audit results, Store Business
Manager Trudy Gallaher and the
Officeworks Tamworth team have
had a fantastic year.
Their commitment to Great Service
cannot be questioned. With a
year to date Mystery Shop result of
81% and a Great Service Score of
9.21, they are truly leading the way in
Great Service.
Also contributing to a great
experience in store for their
customers and team is the great
culture that Trudy and the Tamworth
team have developed, evident in
their Climate Survey engagement
score result of 88%.
What advice would you give
other stores? An engaged and
empowered team is the key.
If you could meet any historical
figure, who would you choose and
why? Cleopatra in an era when the
world was ruled by men. She ruled
with greatness and inspired women.
At which store would you like to
max-out your credit card? Myer.
Trudy Gallaher
(Store Business Manager) David Rose
(Replenishment Coordinator)
My favourite part of my job is:
Growing the talent in the team. My favourite part of my job is:
Helping others, whether it be
through finding them the perfect
solution for what they need or
providing them with a neat, clean
and full store to shop every day.
What does a typical day look like
in your role? Customer service,
coaching and developing the team.
Inspiring the team to help make
bigger things happen both for our
customers and the store.
What’s been a stand-out project,
process or change that you’re proud
to have been part of? Opening the
Tamworth store. It was challenging,
yet so rewarding.
Setting up the
Tamworth store and
being involved from
day one has been an
amazing experience.
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My favourite Officeworks product is:
Apple TV.
What does a typical day look like in
your role? I work with Trudy on the
goals for the day, plan out the night
fill to ensure we give ourselves the
opportunity to complete all tasks
and get the store ready for a fresh
start in the morning while ensuring I
play my part in providing service.
What’s been a stand-out project,
process or change that you’re proud
to have been part of? Being a part
of setting up the Tamworth store
and being involved from day one
has been an amazing experience.
I’ve enjoyed learning everything
Officeworks, developing my own
skills and working on developing the
team’s skills. Growing with the store