National Consumer Tribunal Annual Report 2011/12 National Consumer Tribunal 2011-12 | Page 65

Performance
result against
targets Reason for
Variance/
Challenges
3 months from
close of pleadings
to issuing of
order for consent
order application
and interim relief
application in 90%
of the cases For consent order
and interim relief
cases, 65% of
decisions were
issued by the
Tribunal within 3
months from close
of proceedings.
For consent order
and interim relief
cases, 47% of
the cases where
decisions were
issued to the
parties within
3 months from
date of closing or
proceedings. Additional
information
required from
parties and
postponement
of matters
impact on the
finalisation of
cases.
Percentage of
cases finalised
on set down date/
period 75% 75% To improve on
accessibility by
increasing the
numbers and
attributes of locations
of hearings by the
Tribunal Number and
attributes of
locations for
hearings 6 hearings outside
Centurion Head
Office One hearing held
outside Centurion 3.5 To ensure that
decisions are
credible, justifiable,
sound and fair in
order to ensure that
none of the Tribunal’s
decisions are over-
turned on appeal Number of
decisions
overturned on
appeal Nil Nil 3.6 To ensure that
decisions are
made in a manner
that promotes
accountability and in
a credible manner
in order to minimize
challenges against
Tribunal decisions Percentage of
challenges against
decisions 20% 12.5% of
decisions
challenged Performance
Indicator/s Targets
31/03/11
To improve general
turnaround times
for the adjudication
of cases in order
to enhance the
efficiency, image
and credibility of the
Tribunal Turnaround time 3.3 To ensure that cases
are finalised on the
set down dates or in
accordance with set
targets in order to
enhance operational
efficiency of the
Tribunal 3.4 No Objective
3.2
This is
dependent on
where both
parties reside.
Parties were
mainly in
Gauteng.
Annual Report 2011
national consumer tribunal | page 63