Performance information( continued)
No Objective
Performance Indicator / s
Targets 31 / 03 / 11
Performance result against targets
Reason for Variance / Challenges
Strategic Goal 2: To effectively manage stakeholder relations and interactions in order to promote operational efficiency within the Tribunal
2.1 To ensure that, through optimal stakeholder interactions and management, the Tribunal enhances its operational efficiency and levels of compliance with set targets
Percentage conversion of incomplete applications after consultations with stakeholders
60-65 % 50 %( out of 844 applications / referrals that were incomplete, 418 became complete)
Strategic Goal 3: To ensure effective adjudication on matters brought before the Tribunal in accordance with the Tribunal’ s mandate
3.1 To maintain 90 % turnaround times for the assessment of cases in order to enhance the efficiency, image and credibility of the Tribunal
3.2 To improve general turnaround times for the adjudication of cases in order to enhance the efficiency, image and credibility of the Tribunal
Turnaround times for the assessment of cases
Turnaround time
3 days 3-day turnaround met in 99 % of cases 3 cases outside the 3-day period
6 months from date of close of pleadings to issuing of reasoned decisions for general applications and referrals in 90 % of the cases
For general applications and referrals, 100 % of the cases where decisions were issued by the Tribunal member within 6 months from date of close of proceedings. For general applications and referrals, 83 % of the cases where decisions were issued to the parties within 6 months from close of proceedings
The parties are not compelled to file the outstanding documents
Additional information required from parties and postponement of matters impact on the finalisation of cases.
Annual Report 2011 page 62 | national consumer tribunal