National Consumer Tribunal Annual Report 2011/12 National Consumer Tribunal 2011-12 | Page 66

Performance information (continued)
No
Objective
Performance
Indicator/s
Targets
31/03/11
Performance
result against
targets
Reason for
Variance/
Challenges
Strategic Goal 4: To uphold good corporate governance through sound business practices in order to
support the credibility and status of the Tribunal and its decisions
4.1 To ensure effective
oversight structures
over the Tribunal’s
matters in order
to promote sound
business practice
within the Tribunal Audit outcome Unqualified audit
report Unqualified audit
report (2009/2010)
4.2 To ensure ongoing
management of risks
in order to aid the
attainment of the
Tribunal’s objectives Audit outcome Unqualified audit
report Unqualified audit
report (2009/2010)
4.3 To ensure
sound financial
management
practices in order to
ensure appropriate
resource allocation,
utilisation and
reporting within the
Tribunal Audit outcome Unqualified audit
report Unqualified audit
report (2009/2010)
4.4 To ensure effective
management of
human resources
in order to position
the Tribunal as
an employer
of choice and
ensure enhanced
organisational
performance Average length of
service 18 months Average length
was 31 months
4.5 To maintain and
ensure sound
monitoring,
evaluation and
reporting processes
in order to enhance
organisational
performance Level of
compliance with
performance
information policy 100% 100% level of
compliance
4.6 To ensure that good
business practice
is upheld through
ensuring compliance
with legislation and
good practice Level of
compliance with
legislation and
good practice Unqualified audit
report Unqualified audit
report (2009/2010)
Annual Report 2011
page 64 | national consumer tribunal