National Consumer Tribunal Annual Report 2011/12 National Consumer Tribunal 2011-12 | Page 6

General Information 29 July 2011 The Minister of Trade and Industry Private Bag X84 Pretoria 0001 Dear Sir It is our pleasure to submit herewith the Annual Report of the National Consumer Tribunal for the year ended 31 March 2011. Yours sincerely Diane Terblanche Chairperson Annual Report 2011 page 4 | national consumer tribunal Hazel Devraj Chief Executive Offi cer