Money Matters Statement 2016-2019 first edition | Page 4

What you’ve told us…
We ran focus groups throughout 2015
in order to find out from you what you
wanted from us.
We spoke to a range of people including:
„„ Tenancy Task Group
„„ Older Peoples Forums
„„ Involved residents
„„ Staff
„„ Equality & Diversity Forums.

We asked you what you wanted to see.
You said:
„„ We need to assist residents before
crisis point
„„ More assistance on how to save
money with gas, electricity and
water bills
„„ Learn more about scams and
identity theft
„„ Market the team more so residents
know what we offer
„„ Make it clear even if you’re in work
you may be entitled to benefits such
as Housing Benefit and tax credits.
„„ Work closely with Community
Development and Digital Inclusion.

Money Matters Statement 2016-2019