Money Matters Statement 2016-2019 first edition | Page 5

Feedback on the Money Matters service Getting regular feedback shows us where we’re doing things right but also where we can improve. Here are comments about the service. “The Officer has been there for me so much, any time I text she is there – she goes through all my letters with me, and has helped me get back on track after such a bad time…Thank you so much…I’d be lost without her help!” “So happy with the service received, brilliant!” “Big weight off my shoulders, fantastic and helpful” “Amazing, fantastic service” “Would definitely recommend this service!” “Everything brilliant’, you kept on ringing to keep me informed. 10/10” Money Matters Statement 2016-2019