Money Matters Statement 2016-2019 first edition

Our Commitment Our Money Matters Team focus will help you before it reaches a crisis. We’ll work with you to get access to financial services, including: Opening a bank account Access to affordable credit rather than a pay-day lender or loan shark Understanding how to compare financial offers and make the best decision for you Getting all the correct benefits and income you’re entitled to. We’ll help you manage money better by: Getting the best and cheapest utility deals Setting up direct debits and standing orders to help plan in advance Promotion of Credit Unions Money management and budgeting workshops. Our focus is to support you at every stage of your tenancy too: Help you from when your tenancy starts. We know this can be a stressful time – so we’ll contact you to check you’re financially ready Give you a free benefits health check so you know exactly what you need to pay towards your rent If things go wrong, let us know early so we can prevent going to court which can cost you around £350 We’ll liaise with 3rd party agencies such as StepChange and Local Authorities in order to sustain you tenancy and prevent eviction. Working with other departments - we’ll commit to: Continuing to have close contact with Income officer so we can have a consistent approach to helping you Meeting regularly with our Community Development Teams so we can help you with work-based skills and applying for jobs Working closely with Digital Inclusion so we can help you boost your confidence online and help you use AmicusHorizon’s ‘MyAccount’ portal. Make it easy for you to use our services: Easily contact us online, by phone, email, text or social media If we visit you at home, we’ll have everything we need at our finger-tips to deal with issues on the spot Have systems in place which help us deal with your enquiries at the first point of call. Money Matters Statement 2016-2019

Money Matters Statement 2016-2019 first edition | Page 3