Supplier and it is not on your Capricorn
statement, you must contact Customer Service
in advance. Short payments made, along with
any other failure to pay the Account statement
amount due, will incur a 7% charge against the
outstanding amount.
For all outstanding credits you need to contact
the Preferred Supplier first and provide the
following details:
•
•
•
•
Invoice Number
Amount
Date of return or
Reason for credit
If the credit is then still outstanding, contact
your Area Manager or Customer Service within
14 calendar days of the date of issue of the
relevant Account Statement.
If you have received faulty goods, do not try to
repair them, contact the Preferred Supplier to
organise a credit or a return immediately.
What should I do in the event of a
dispute with the Supplier?
You should attempt to resolve the dispute with
the Supplier according to the terms of the
supply of goods (usually listed on the suppliers
invoice or paperwork).
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