In this era of electronic
mail, is the Post Office still
relevant?
Yes, of course the Post Office is still very
relevant, our mission being to provide
innovative communication, distribution
and financial/payments solutions to
customers and create value to our
stakeholders. Allow me to breakdown the
relevance in three aspects, anchored on
the mission statement:
Mail/Communication Service: Despite
the digital disruption today, corporate
mails and private letters boxes contributes
to 70% of our annual turnover. These
corporate correspondences that include
legal documents from the Judiciary,
admission letters, bank statements,
certificates
of
incorporation, vital
documents such as log books, title deeds,
driving licenses and academic certificates,
requires physical delivery that only the
Post Office can provide.
Regarding international mails, the main
flow of cross-border letter posts have
historically been between developed
countries. However, with an increasing
share of citizens in developing countries
shopping at online market places, the flow
of cross border letter mail is increasing.
Therefore, this has reversed the trend in
the recent decline in mail volumes.
We currently have over 500,000 boxes
installed countrywide with capacity
utilization at 90%. The Post Office Box
(PLB) is not only a legal requirement for
company incorporation and a delivery
point for mail items, but it provides an
identity and a sense of belonging to all
citizens. The Corporation has adopted
mobile technology to enhance the private
letter boxes by introducing the virtual box,
where the customer can access the postal
services via mobile phone (USSD) and
Website.
Courier/Distribution Services: The Post
Office is at the core of last mile delivery,
a concept that has proven challenging to
retailers and institutions with customers
spread all across the country. We deliver
to Wajir, Mandera, Lamu, Lokichoggio,
Lunga Lunga, Isibania, Mt.Elgon,
Kacheliba, Turkana among others which
are situated in topographically challenging
terrains.
The Post Office, having identified the
need for a seamless importation process,
provides clearing and forwarding services
and full logistic solutions to customers,
importing items through Posta Cargo
services.
Pa y m e n t / Fi n a n c i a l S e r v i c e s : T h e
Corporation supports the unbanked
population through Agency Banking by
partnering with banks. So far, PCK has
acquired and installed 100 points of sale
devices in 470 postal outlets out of 625
offices. We offer infrastructure to micro
finance institutions as a pay point for
collection and disbursement of funds.
We are also mandated by law to act as