member countries to work towards achieving development of
economies, societies and electronic trade, and in narrowing
the digital divide. The global Postal network of over 600,000
outlets worldwide is a huge infrastructure which has the
power to spur on e-commerce and financial & social inclusion.
What are the main achievements of Posta
Kenya since you took over as the Postmaster
General in July 2016?
There are numerous. For the Independent Electoral and
Boundary Commission, we did clearing, forwarding and
distribution to all 290 constituencies of the election materials
for 2017 General and repeat elections; We carried out
distribution of books to schools nationally in January and
February 2018 for Kenya Literature Bureau/Ministry of
Education.
Construction and relocation of EMS Centre/Hub from
Posta House to Machakos Road in Nairobi Industrial Area
and Kisumu GPO towards facilitating growth, penetration
of e-commerce and warehousing. The relocation will reduce
on the operational costs and enhance access of EMS Centre/
Hub by customers and other stakeholders.
Modernization and automation of our major outlets through
installation of a POS (Point of Sale), Post Global (Counter
Services) and Enterprise Resource Planning systems; Rollout
of Agency Banking with 5 banks on board (Kenya Commercial
Bank, Co-operative Bank of Kenya, Diamond Trust Bank,
Barclays, National Bank of Kenya). The integration of Family
Bank and Equity Bank among others, are at final phase and
look forward for operationalization soon.
the National Payment Gateway where the Government should
channel all payments through the Post Office, which includes
Social Protection Funds. We are at advanced stage of partnership
with Equity Bank to provide, among other services, disbursement
of funds to Older Persons dubbed the Inua Jamii programme.
Having explained all these three aspects, you realize that a great
number of institutions have appreciated the significance of the
robust and resilient postal network infrastructure, our capacity for
last mile delivery (e-commerce) and support for financial inclusion
to the marginalized and unbanked population.
Comment on the emerging trends of the Postal
transformation in the world arena.
The future of the Post in e-commerce and financial inclusion
in providing logistical solutions for last mile delivery cannot
be understated. It is interesting to note that 1.5 billion people
worldwide are already using the financial services offered through
the Post Office.
Kenya is a member of the Universal Postal Union (UPU), a
United Nations (UN) specialised agency on postal matters. As a
specialized agency of the United Nations, the UPU helps its 192
14
MAL27/18 ISSUE
Acquisition of 22 official motor vehicles locally assembled
for sales (11 Saloon Polos) and operations (11 Isuzu D-max
Pickup) to enhance service delivery in line with Universal
Service Obligation charter of the United Nations; Partnership
with Easy Coach Limited for delivery of International Parcels
and last mile delivery of Parcels to Coast Region of Kenya.
Corporate Social Responsibility initiative: Construction of
Kenyatta National Hospital Paediatric Care Services Waiting
Bay - May 2018; PCK Quality Management System (QMS)-
ISO Certification has been upgraded from 9001:2008 to
9001:2015. This was done after a rigorous auditing process of
the business procedures, processes, policies and regulations,
which took place in September 2017.
What are some of your new innovations
riding on ICT?
The Corporation has very attractive innovative services.
These innovations include; Tunza Nyumba na Posta: Linking
retailers and consumers of basic household commodities
through e-commerce which is a value add to our EMS
service; EMS2GO: Is an android mobile application fully
loaded with all of postal services and products as a new focal
point for engaging with its customers. The service will engage
over 25,000 motor bike riders, when it is fully operational;