CORPORATE SCENE
Postmaster General On Postal
Corporation Of Kenya Riding The
Relevance Wave
By Marketing Africa Crew
M
arketing Africa Corporate
Scene hosted Mr. Dan Kagwe,
Postmaster General and Chief
Executive Officer, Postal Corporation
of Kenya on how the corporation is
adopting technology to thrive and
remain relevant in the 21st Century.
We bring you an abridged version of the
deliberations as captured here-under.
Marketing Africa: What
is Postal Corporation
of Kenya’s Mandate and
obligations?
Mr. Kagwe: The Postal Corporation
of Kenya was established by an Act of
Parliament (PCK Act 1998) and operates
as a Commercial Public Enterprise. The
Corporation’s mandate includes provision
of accessible, affordable and reliable Postal
Services to all parts of Kenya as the
designated Public Postal Licensee, where
communications through the Post Office
is a basic human right as enshrined in the
1948 United Nations Charter.
Our mission is to provide innovative
Communication,
Distribution
and
Financial solutions to our customers and
create value to stakeholders at all times.
Posta Kenya operates in accordance with
the provision of section 50 of the Postal
Corporation of Kenya Act 1998 (Revised
KICA 2013), to provide and operate;
Postal services, and perform incidental
services relating to the receiving,
collecting, sending, dispatching and
delivery of postal articles and electronic
mail, Postal financial services, incidental
services relating to the issuing, receiving,
mobile payments, general electronic
agency services, registration & delivery
of newspapers and periodicals, collection
of bills, virtual saving services and GIRO
services.
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MAL27/18 ISSUE
It is mandated to execute Electronic retail
transfer and the National Payment system,
as well as perform any other functions as
the Cabinet Secretary may assign. The
Corporation as a Postal Licensee has
the monopoly to offer Post Office letter
boxes services, issue postage stamps and
conveyance of letters below 350gms.
What is Posta Kenya’s
National Network and
Product Portfolio?
The Post Office operates a vast national
network of postal outlets totaling 625 with
a distribution of at least 2 post offices in
each of the 47 Counties. The population
served per Post Office is over 70,000. Our
overall goal is to improve penetration
levels by expanding the postal network
to meet the Universal Service Obligation
which requires that 6,000 persons are
served by one post office.
Post Office provides a wide range of
innovative products and services that
include Mail Services: Ordinary letters,
Corporate Mail, Private Letter Boxes,
Philately, and International Mail Services;
Courier Services: EMS services, Parcels,
Post Cargo (Clearing & Forwarding)
and Travel Lite; Financial Services
including Money Order, Posta Pay, Utility
Payments, Agency Banking services on
behalf of our partners in the Banking
sector, Mobile Money Transfer on behalf
of Telecommunication companies among
others.
We are proud that Post Office provides
the much-needed brick and mortar for;
The National Government: Currently
providing existing infrastructure that
hosts over half of the Huduma Service
Centers
country
wide;
Financial
Institutions: PCK is in partnership with 6
banks (KCB Group, Barclays, Cooperative
Bank, Diamond Trust, National Bank, and
Equity Bank) providing not only Agency
Banking services but the much needed
physical presence through the existing
postal outlets countrywide.
We envision to boost the role and capacity
of the postal network as an enabler of
e-commerce, notably by establishing last
mile hubs, as partners to the government,
citizens and enterprises that are excluded
from e-commerce.
This will include, especially, Small and
Medium Enterprises, Young People
and Women who are marginalized and
lack affordable access to e-commerce
platforms, payment options and delivery
possibilities for cross-border e-commerce.
The Post Office operates a vast national network
of postal outlets totaling 625 with a distribution
of at least 2 post offices in each of the 47 Coun-
ties. The population served per Post Office is
over 70,000. Our overall goal is to improve pen-
etration levels by expanding the postal network
to meet the Universal Service Obligation which
requires that 6,000 persons are served by one
post office.