M6_P1_EN M6_P1_EN | Page 20

Part 1: Getting Ready for Negotiations Phase 2: Development of the negotiation Closing:  Satisfaction of the needs of the other party  Credibility of the message (be firm)  Trust climate  No more room for further negotiations Closing tactics:  One last concession  The summary  The double alternative A summary of each of the negotiated points must be written down, read and approved.  Role reversal  Consummate facts  The ultimatum Export Platforms | Module 6: Making the Sale | 20