LUXURY INDIAN OCEAN BUSINESS
According to you , what is the definition of ‘ good service ’?
Stephan B : It ’ s a working relationship which is a personalised one and provides technical expertise . Bank One understands my expectations and offers me solutions which really speak to me as a person . In other words , Johan has put all his expertise at my disposal whilst taking the time to understand my expectations .
Johan Bhudoye : The banking world is increasingly becoming a digitalised one and the notion of service is becoming more diluted nowadays . In order to better serve our clients , at Bank One , we have found the right balance between digitised services and human relations . Our services are above all synonymous with personal relationships , active listening and understanding . This is what creates a real quality relationship that will last .
In concrete terms and in everyday life , what is the support that Bank One provides ?
Stephan B : Bank One provides excellent listening skills , an accurate understanding of my needs and puts at my disposal Johan ’ s availability and his high degree of responsiveness . When I need advice , he responds with candour which facilitates my decision-making and allows me to move forward in the right direction .
What is the quality that sets Bank One apart on the market ?
© Joel Capillaire
De g . à dr . : Johan Bhudoye , banquier privé , Stephan B ., client chez Bank One , et Guillaume Passebecq , Head of Private Banking chez Bank One
Meilleure banque privée de Maurice
Bank One a récemment reçu cette distinction lors des World ’ s Best Private Banking Awards 2022 par Global Finance . Ce prix honore les banques qui servent au mieux les intérêts d ' une clientèle HNWI .
Best Private Bank in Mauritius
Bank One recently won this title at the World ’ s Best Private Banking Awards 2022 by Global Finance . It honours banks that best serve the specialized needs of high-net-worth individuals .
Why did you choose Bank One ?
Stephan B : I was looking for a bank that would be attentive to my needs and provide me with tailor-made advice . I found this in Johan , private banker , at Bank One .
Johan Bhudoye : We believe that private banking is primarily based on a personal relationship and support over the long-term . It ’ s why we believe that it is particularly important to listen attentively to the needs of each client . It is a challenge that , I feel , we have successfully met with Stephan and our other clients . We have established a real human relationship - which was essential to better understand his needs and provide him with quality advice .
Johan Bhudoye : With our ‘ open architecture ’ model , we have positioned ourselves as a bank that gives its clients the freedom to choose amongst the best asset managers . This enables us to provide tailored asset management which takes into account our client ’ s profile .
Stephan B : It ’ s a major advantage , an honest and transparent way of working . By bringing together expertise from different areas , the ‘ open architecture ’ model gives me more freedom in my decision-making process whilst staying within areas I understand better and that appeal to me . Bank One supports me in this process .
Johan Bhudoye : A good understanding of the profile of a client is key to a tailored service . Once we have achieved this first step , we concentrate our efforts on the long-term preservation of our client ’ s assets . www
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