IN THIS ISSUE |
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PUBLISHER ’ S NOTE by Dave Hulcher |
INDUSTRY NEWS
Kansas Marketplace Headlines
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2
3
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CREATING AN AGENCY PROCEDURES MANUAL by Beth Smoller |
What Are the Key Components ? |
20 |
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6 TIME TRAPS FOR COMMERCIAL PRODUCERS by Kelly Donahue-Piro |
4 |
MEMBER SURVEY PROVIDES VALUABLE INFO by Dave Hulcher |
26 |
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And How to Avoid Them |
What We Learned from KAIA Members |
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HOW A HARD MARKET CAN IMPACT YOUR AGENCY ’ S PROFITABILITY by Carey Wallace |
8 |
A Q & A ON CERTIFICATES OF INSURANCE by Big I Virtual University Faculty |
30 |
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REMOTE WORKER COMPLIANCE FACTS by Kristina Dietrick |
10 |
COMMISSIONER ’ S LETTER by Comm . Vicki Schmidt
A New Year Brings New Opportunity
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36 |
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What You Need to Know
MARKETPLACE IMPACTS = OPPORTUNITIES FOR INDEPENDENTS
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12 |
PRESIDENT ’ S LETTER by Lucas Raliegh
Looking at the Bright Sides
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37 |
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by Daniel Smith |
FILING REPORT
AM Best Filings
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38 |
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THE ANTIDOTE TO THE GREAT RESIGNATION by Nancy Germond |
16 |