itSMFA 2017 July Bulletin Bulletin -July 2017 | Page 15

2017 Speakers
Tina Erickson
ITS Customer Service Manager, HBF
ITSM: How to avoid traps for new
players
Neil Faintuck
Service Transition Manager, Bankwest
Service continuity – the stick without the
carrot
Rinske Geerlings
Managing Director, Business As Usual
We’ve been hacked! Now what’s the BCP?
Peter Grant
Peter Grant & Associates
Digital disruption and your career –
there is some VERY good news Matthew Hooper
Director ITSM, Ivanti
@Vigilantguy
Cut the ITIL anchor, raise the ITSM sail –
why fast IT organisations win! Kathryn Howard
Service Management Provocateur,
Visual Explanations
Your service operating model
– it’s about actionable delivery
Malini Jayaganesh
Vice-Chair, Business Relationship
Management Institute
Walk fast, walk far: building trusted
partnerships Ian Jones
Manager, Technology Advisory, KPMG
@jonesyianau
IT process automation and its implica-
tions on IT Service Management Brett Moffett
Solutions Architect, Cireson
@BrettMoff
Taking out the trash! Automating
basic Service Management tasks
15 itSMF Bulletin—July 2017