itSMFA 2017 July Bulletin Bulletin -July 2017

2017 Speakers Sanjeev NC Pre Sales ITSM Consultant, Freshservice @yenceesanjeev Simple steps to a better service desk experience Seth Paskin Solutions Marketing Manager, BMC Software @sethpaskin Machine learning and analytic approaches to proactive Problem Management Neil Pinkerton Director of Service Transition, Commonwealth Department SIAM: let’s nail jelly to a tree 16 itSMF Bulletin—July 2017 Mark O’Dwyer General Manager IT, Kordia @Kordia_NZ The ultimate enterprise Service Management case study Harold Petersen DevOps, Agile and ITIL just don’t work to- gether – or do they? Murali Ramakrishnan Senior Continuous Improvement Officer, Queensland Rail Changing role of CSI: a blueprint for busi- ness innovation management Dave O’Reardon Managing Director, Silversix Putting the ‘Service’ back in Service Management Eileen Phu Director Service Management, NSW Department of Education Getting to the root cause Girish Ramkrishnani Director and Principal Consultant, Serviceline Solutions DevOps, Agile and ITIL just don’t work together – or do they?

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