itSMFA 2017 July Bulletin Bulletin -July 2017 | Page 14

2017 Speakers
Cameron Able
Process Specialist, Kinetic IT
Using AGILE thinking
to make ITSM Problem
Management LEAN
Kim Ballestrin
Principal Consultant, Elabor8
Using Cynefin to navigate uncertainty
Sachin Bhatnagar
Process Specialist, Kinetic IT
Using AGILE thinking to make ITSM
Problem Management LEAN Stephen Bosworth
Platform and Delivery Lead, Service
Management, CSA
@CSA_Innovate
The ultimate enterprise Service
Shane Carlson
Independant Digital Transformation
Consultant
@ITSMPundit
Do robots sing the service request
blues?: Service Management
in the age of AI Elizabeth Cleland
Director and Principal Consultant,
Agudo Consulting
@Eliz_Agudo
Just how relevant is IT Service
Management in today’s world?
14 itSMF Bulletin—July 2017
Jehad Batta
Service Management Process Owner,
NSW Department of Education
Getting to the root cause
Darren Bourke
Service Delivery Management,
Monash University
@DarrenBourkeSDM
Effective vendor management
Beth Coleman
KCS Consultant, Catalynk Limited
Growing a knowledge centered culture;
the leader as champion