itSMFA 2017 July Bulletin Bulletin -July 2017 | Page 13

2017 Keynote & Invited Speakers
Dez Blanchfield
Head of Technology and Cloud
Platforms, Vault Systems
Invited speaker
Dion Hinchcliffe
Business strategist, enterprise
architect and #2 digital
transformation influencer in the world
SESSION: How user experience became
central to ITSM
Matthew Burrows
Managing Director, BSMimpact
Back to the future – thoughts on SM 2.0!
Kellie King
Head of Process Excellence, Bupa
Invited speaker
Lisa Palma
General Manager for Workplace and Service
Management, NAB
SESSION: Evolution from ITIL to Agile
13 itSMF Bulletin—July 2017
Marita Cheng
Engineering visionary and 2012 Young
Australian of the Year
Robotics in the future of work
Lindsay Holmwood
Former head of Tech at DTA, engi-
neering manager and
DevOps guru
SESSION: Mixing oil and water:
DevOps in an ITSM world
Turia Pitt
Humanitarian, athlete and motivationalist
SESSION: Unmask your potential