employee feedback to
fine-tune your strategy.
If the people in the stands
(or cubicles) aren’t happy,
you’re not winning.
The Triple DEX Win: Employees, IT, and Business Technologists
When the Le Mans race nears its end, it’s not just the driver crossing the finish line who feels the triumph; it’s a collective win for the entire team. Every role has played a part in achieving that monumental feat, from engineers to strategists.
Similarly, when IT and business technologists harmonize their efforts around a shared DEX goal, the result is far more than just a “completed project.” It’s a triumph of organizational synergy that manifests in increased productivity, cost efficiency, and, most critically, an exceptional DEX that has everyone cheering—from the C-suite to the mailroom.
Practical Steps to Lap the DEX Circuit Together
Alignment doesn’t happen through wishful thinking. It takes concrete steps. Here’s how to get both sides on the same track:
1. Start Your Engines with Communication: You can only align by communicating. Kickstart the dialogue with a formal meeting where both teams can present their priorities and challenges.
2. Map Out the Race Course Together: Joint planning sessions allow for a shared understanding of the challenges and opportunities ahead. This is the moment to establish common key performance indicators (KPIs) focused on DEX.
3. The Control Panel is for Everyone: Develop shared dashboards that display both business technology and IT metrics. This provides a clear snapshot of where the team stands on delivering a seamless DEX.
4. Listen to the Roar of The
Crowd: Collect regular