Speaker Profile
Shane Chagpar
Shane Chagpar is a Senior Engagement Manager and Global Technical Lead at Kepner-Tregoe. With more than 20 years of professional experience in all things IT, including developing over 2,700 managers and conducting over 200 workshops focused on solving the “unsolvable”, Shane is an industry expert in solving wicked problems. Shane invites you to “be his guest” this year as he returns to itSMF this year to bring his expertise, insights, and charming Canadian wit to talk about what you can do to improve your customer experience, from ho-hum, to world-class!