Julie Burke
Julie Burke is a Service Management & operations specialist, and thrives on defining & embedding Service Management competencies from the ground up. Originally from the UK, since joining Suncorp Julie has established and now runs the Service Management Office & Platform Support within the Chief Data & Transformation Office. In this role, Julie has recently delivered a multi-million project to establish a new fully managed support service that’s built on a ITIL foundation whilst still supporting Suncorp’s highly agile workplace. Through the delivery of this project, Julie has also established the first AI automated support solution of its kind within Suncorp.
Sakshee Kohli
Sakshee Kohli is a highly experienced and dynamic IT Executive with a deep passion for delivering “Business Value”. At Tech Mahindra, as Head of Delivery for Suncorp engagement, she is responsible for excellence in service delivery and to build executive level relationships, while developing and maintaining trust which enables her to identify customer needs and challenges and propose solutions and service offerings to address those needs. Focusing on the future of IT Service Management, Sakshee is an evangelist in service management automation and simplification of service delivery wherever possible. Originally from India and now based in Melbourne, Sakshee has embedded a culture change
within the partnering to Suncorp’s Chief Data & Transformation Office that challenges the norm and encourages innovation.