The International Foundation for Digital Competency (IFDC), who are the brain child of VeriSM™, stated that service management as we know it had to change. The reason? As the IT/IS industry shifts towards digital transformation, evolution of new management practices and the
‘commoditisation of IT’, there is a
need to ensure that within any organisation the IT and business do not operate separately. Organisations of every size and background require a flexible service management method to support their advancement and long-term success.
During the latter part of 2017, there was a great deal of media frenzy around the launch of what was heralded as ‘Service Management for the Digital Age!’
SERVICE MANAGEMENT
for the
Digital Age
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