5
VeriSM is intended to offer that new approach through its:
The IFDC took the initiative to create VeriSM in cooperation with a team of over 70 professionals led by Claire Agutter (winner of the itSMF UK Thought Leadership Award 2017). It has essentially been written by the community for the community.
VeriSM starts with an opening quote which certainly provides ‘food for thought’:
"Think about this: in 2015, there were 10 billion devices connected to the internet. These devices support anything from personal entertainment and home automation to different business functionalities. Their use is only limited by one’s imagination. By 2020, forecasters are predicting 34 billion devices, including 24 billion IoT (Internet of Things) devices and 10 billion traditional computing devices. It’s also predicted that $6 trillion will be spent on IoT solutions, with organisations being the top adopters. The growth is exponential and will continue, especially when organisations see the IoT improving their bottom line through lower operating costs, increased productivity and access to expanding markets."
Source: VeriSM™ - A service management approach (ISBN: 978 94 018 263 5).
And it is not just this external growth of the number, use and dependency on IT devices.
Recent years have seen an explosion of different service management practices, leaving organisations confused about the best way forward. And it is almost impossible to pick just one of these practices to do all things, and to do them all well.
VeriSM is intended to support the creation of a flexible operating model based on an organisation’s desired business outcomes. It describes how an organisation can define its service management principles, and then use a combination of management practices to deliver value.