The top five ITSM topic areas for
2023 are:
· Value demonstration
· People (including attitude,
behavior, and culture (ABC))
· Enterprise service management
· Advanced ITSM (which we
previously called ITSM
“advanced”)
· AI/machine learning
xx
xx
Note – The percentages add up to 497% because each respondent chose five options and rounding errors
The five hottest ITSM Trends for 2023 versus those for 2022
xx
Versus those for 2022:
· ITSM “advanced”
· Enterprise service management
· Digital transformation/digital
workflows
· People (including attitude,
behavior, and culture (ABC))
· Employee experience management