How the “Hottest ITSM Trends and Topics” poll works
We made an anonymous poll available for anyone to vote on during December 2022. The survey respondents chose their five most important ITSM topics for 2023 relative to creating new ITSM tools
content from a total of 25 options Importantly, sharing the poll results isn’t to tell you where to focus your attention in 2023. Instead, they are intended as a helpful insight into where the ITSM community is right now and, if required, to provide a valuable sense check for your 2023 ITSM improvement plans.
At the end of 2022, we polled ITSM.tools readers on the IT service management (ITSM) topic areas they would like content-related help with in 2023. While not strictly true, we still like to think that the poll results are “the hottest ITSM trends and topics for 2023” for the IT industry. Perhaps also affecting the broader service management use cases available through enterprise service management strategies. This article shares the results of the 2023 content poll and offers insight into how the trends have changed over the last six years.
By Sophie Danby
TOP 5 ITSM
Issues for 2023