FROM
Brendan Cullen
itSMF Chair
3
Dear members,
First of all I would like to wish all of you a happy and prosperous New Year.
It’s hard to believe but we are now only 4 weeks out from our National Conference—our biggest event, and a fixture on the international service management calendar—and in Adelaide, South Australia for the very first time; I for one am very excited.
Our Conference is remarkable for bringing together our community, and is our best opportunity to create connections with like-minded professionals from not just across the country but also internationally.
Janet Holling and her amazing conference committee have created an exciting program with the theme XYZ BOOM! There is a mix of presenters this year who will stretch how we see ourselves in the industry, how we have evolved, what’s on the horizon and in some cases, what might be beyond the horizon. All this takes place in an atmosphere of support, learning and camaraderie.
I once had a well-renowned international keynote presenter say to me at a conference gala dinner that “There may be bigger conferences overseas, but there are none more exciting and fun than yours”. The gala dinner is a time to celebrate all the great things our
members have achieved in the last 12 months, and we are pleased to announce finalists from ANZ Bank, Australian Securities Exchange (ASX), Department of Home Affairs, Service Australia, Fortescue Metals Group and the University of Adelaide.
There is still time left to join us and these leading brands and to avail yourselves with the fantastic group discounts, including the fantastic 3 for 2 offer!
I look forward to welcoming you to the conference, to catching up with you personally and to renewing and forming new friendships.
See you in a few weeks, in RADelaide!
Brendan Cullen
itSMF Chair