The main 2023 poll changes in the top five hottest ITSM trends
A comparison of the 2023 and 2022 top-five lists shows that:
· Value has vaulted from joint #6 in
2022 to the top place for 2023
· People has jumped from #4 to #2
· Enterprise service management,
having jumped from #5 to #2 in
2022, has held its top-three
position at #3 in 2023
· Advanced ITSM dropped from #1
to #4 (after ITSM “advanced”
appeared from nowhere to top
the poll list in 2022). This drop
will likely be partly caused by the
separation of ITIL/ITSM
“advanced” capabilities as an
option for 2023. This topic is still
positioned at #9 (22%)
· AI/machine learning held fast at
#5 after its joint #6 place in 2022
· Employee experience dropped
from #5 to #6, perhaps after
everything that has been written
on it during 2022
· Digital transformation dropped
from joint #3 in 2022 to #8 in
2023.
The chart above (on previous page) shows these and other changes over the last six years.
The probable reasons for the most recent changes will be considered elsewhere.
Existing hottest ITSM trend content
While the poll was to identify what readers need for 2023, it also allows us to resurface some existing 2022 ITSM content that might be helpful:
1 – Value demonstration
· ITSM in 2023 – the Real Value of
Understanding Value Comes from
Action
· For a Friend – I Caused Stress and
Anxiety via Value Stream Mapping
2 – People (including attitude, behaviour, and culture (ABC))
· (Nearly) Everything You Need to
Know About Being an ITSM Pro
· Onboarding Your People: First
Impressions Count
· The Great Redundancy and Our
New Ways of Working
· The State of Well-being in ITSM in
2022
· What’s (Still) Causing ITSM’s
Well-being Issues?
3 – Enterprise service management
· What’s Needed for Successful
Enterprise Service Management
· Why AI and Automation Powered
ESM and ITSM is Now a Must
4 – Advanced ITSM (which we previously called ITSM “advanced”)
There was a lot of head-scratching after this topic was voted top for