No one likes downtime or poor application/service performance, so being able to sort out problems or potential issues quickly is of utmost importance.
Organizations have been doing this for years, but
in a service management silo or an operations management silo.
A recent survey conducted by Hanover Research on BMC’s behalf shows that 73 percent of large
enterprises are combining operations and service management teams into one.
This has trended upward over the last three years since the survey was first commissioned.
Now, from a technology
perspective, these two historically distinct functions are truly coming together.
What’s the business impact?
Gartner states it well: “The convergence of ITSM and the various monitoring environments results in a more productive and seamless incident management practice.
The contextual analysis of alerts with recent activity associated with the CI can result in fewer incidents and improved mean time to
repair (MTTR) for those that do occur.
Products and services are more available and less likely to suffer from poor performance or outages and disruption, and costs are reduced, and overall
productivity is improved.”
It's all about the AI and service models
The core of our ServiceOps approach is embedded AI