“Service Operations is the convergence of the infrastructure and application monitoring environments with the ITSM incident management practice to create a quicker and more effective mechanism for diagnosing and resolving incidents. The combination of the two environments with the context of AI can lead to a
significant reduction in both the number and impact of incidents.”
Why is it important?
According to Gartner, “The ability to quickly diagnose and resolve incidents is becoming paramount
for many organizations as they develop and implement digital services.”
ServiceOps? Yes, it is. Gartner spells it out as “Service Operations,” which is primed to reach a plateau in two to five short years based on the chart above.