Gartner® published its “Hype Cycle for ITSM, 2022,” showing what’s hitting peak inflated expectation (e.g., XLA), what’s in the Trough of Disillusionment (e.g., IT Service Catalogs), and where productivity is
plateauing (e.g., Cloud Management Platforms). But what’s that at the very beginning of the Innovation Trigger category?* Take a look:
What is ServiceOps?
The Gartner definition:
SERVICEOPS MENTIONED IN THE HYPE CYCLE™
FOR ITSM, 2022