and dynamic service modeling capabilities. In its explanation of Service Operations, Gartner warns of two things: “AI-based monitoring systems can take a long time to understand the context of the environment.
Accurate service mapping and comprehensive CMDBs are necessary to support the end-to-end incident process.”
We agree these are important cautions and something we’re actively helping customers avoid.
Our AI models are pre-trained on extensive real-world customer data (all opt-in and anonymized, of course) so that they come ready to go out of the proverbial box. This allows customers to immediately see value with no manual steps or domain knowledge
needed, and find problems
quicker from the start, without having to get through a break-in period.
* Gartner, Hype Cycle for ITSM, 2022, Siddharth Shetty, July 13, 2022.
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