Q41.
c
Section
4-1 System development technology
Answer
Explanation
If the system user department has developed the system, it will carry out systems architecture
design such as identifying the necessary functions by considering how to transpose tasks, and
designing input/output screens, forms, and other human interfaces. It will also check the system from an operational perspective after installation. However, the system development department will be responsible for detailed program design.
Q42.
c
Section
5-1 Project management
Answer
Explanation
In unit testing of 100 programs, the following tasks are carried out: Design of test data →
Preparation of test data →Implementation of test → Verification of test results. The progress
rate for each task is derived from the person-hour ratio for the task and the number of programs for which the task is complete.
20 (person-hour ratio) × (100 [no. of programs for which task is complete] / 100 [total no.
of programs]) = 20
20 (person-hour ratio) × (100 [no. of programs for which task is complete] / 100 [total no.
of programs]) = 20
20 (person-hour ratio) × (70 [no. of programs for which task is complete] / 100 [total no.
of programs]) = 14
40 (person-hour ratio) × (50 [no. of programs for which task is complete] / 100 [total no.
of programs]) = 20
Furthermore, the overall rate of progress can be found by adding these together.
20 + 20 + 14 + 20 = 74
Q43.
a
Section
6-1 Service management
Answer
Explanation
Since it is a helpdesk for in-house information systems, it does not need to address problems
concerning unrelated devices brought in from outside the company.
Q44.
a
Section
6-1 Service management
Answer
Explanation
Service support consists of processes for supporting operation of services, and it is part of the
ITIL framework.
The service support processes are incident management, problem management, configuration
management, change management, release management, and help desk.
Q45.
d
Section
6-2 System audit
Answer
Explanation
The purpose of a system audit is to examine the information system from a broad perspective,
and determine whether it serves the business policy and strategy of the corporation efficiently.
In general, audit items for consideration include whether reliability with regard to faults is ensured, whether security with regard to disasters or unauthorized access is ensured, and whe