ISS 2020 Vision Future of Service Management | Page 138

28. To what extent do you agree or disagree with this statement: “Partnering with other organizations in your industry may be
necessary to meet or exceed your customer expectations in the future.”
47%
32%
15%
4%
Strongly
agree
Agree
Neutral
Disagree
1% 2%
Strongly
disagree N/A
29. To what extent do you agree or disagree with this statement: “Partnering with other organizations outside your industry may
be necessary to meet or exceed your customer expectations in the future.”
59%
28%
9%
1%
Strongly
agree
136
Agree
Disagree
Strongly
disagree
3%
N/A