ISS 2020 Vision Future of Service Management | Page 139

30. What do you believe will be the most challenging aspects of managing partnerships and network relationships?
(Please select your top 3 choices)
Trust
11%
Alignment of organizational values with partners
10%
13%
9%
Risk Sharing
8%
Metrics and measures
Quality of partner’s staff 7%
7%
Establishing contractual framework 7%
7%
7%
Reward and incentive sharing 6%
7%
Brand protection
10%
15%
13%
8%
11%
#1 in %
#2 in %
#3 in %
4%
17%
Trust
16%
Transparency
13%
Risk Sharing
12%
Metrics and measures
10%
Reward and incentive sharing
9%
Quality of partner’s staff
8%
Establishing contractual framework
Supply chain management
16%
5%
5%
3%
2%
2%
13%
Alignment of organizational values with partners
Brand protection
21%
20%
14%
Transparency
Supply chain management
25%
13%
6%
4%
3%
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