ISS 2020 Vision Future of Service Management | Page 137

26. How important is the service experience within the office environment as it relates to your ability to recruit and retain talent?
50%
38%
9%
Highly
important
Important
Same as
today
1% 0%
Somewhat
less
important Not important
at all
2%
N/A
27. To what extent do you agree or disagree with this statement:
“Co-creating value with customers/service providers will become more important in the future.”
51%
41%
7%
Strongly
agree
Agree
Neutral
1% 0% 1%
Disagree Strongly
disagree N/A
135