ISS 2020 Vision Future of Service Management | Page 131

19. What requirements will your organization place most importance on when recruiting in the future?
(Please select your top 3 choices)
Value/vision alignment with your organisation
core values
18%
22%
Ability/willingness to learn
25%
22%
18%
Technical skills
7%
6%
23%
25%
11%
Ability/willingness to learn
#1 in %
#2 in %
#3 in %
24%
Value/vision alignment with your
organisation core values
Emotional intelligence
24%
23%
Technical skills
Ambitiousness
26%
25%
19%
Emotional intelligence
Ambitiousness
34%
20%
21%
8%
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