ISS 2020 Vision Future of Service Management | Page 130

Theme 2: Future Directions in Service Management – Management/Employee Outlook
18. What are the most important skills future managers will be required to have in order to achieve continued success?
(Please select your top 3 choices)
Ability to adapt technologies
19%
Ability to build partnerships, network and collaborate
16%
Ability to think global, but act local
6%
16%
13%
Ability to manage cross-cultural intelligence
6%
5%
Ability to embody organizational values and culture
5%
5%
Ability to create interpersonal relationships
Ability to share leadership responsibilities
8%
17%
10%
12%
9%
10%
7%
3%
3%
4%
3%
#1 in %
#2 in %
#3 in %
5%
6%
Ability to build partnerships, network and collaborate
19%
Ability to anticipate and create change 16%
Ability to adapt technologies 16%
11%
Ability to think global, but act local
9%
Ability to drive innovation
Ability to embody organizational values and culture 8%
Ability to manage cross-cultural intelligence 8%
5%
Ability to create interpersonal relationships
Ability to share leadership responsibilities
Ability to drive profits
128
20%
9%
6%
Ability to drive innovation
4%
3%
21%
8%
Ability to anticipate and create change
Ability to drive profits
22%
17%
12%