ISS 2020 Vision Future of Service Management | Page 132

20. What will be the biggest challenge in the future concerning employees and talent?
Employee retention
35%
Skill mismatch
25%
Tracking and development
17%
11%
Employee attraction
5%
Coordinating teams
Other
N/A
1%
1%
21. What will be the biggest challenge for managers in the future?
Finding the right candidate
30%
Shortage of talent
21%
Hiring for attitude/training for skill
19%
17%
Creating purpose and prise
6%
The freelance economy
5%
Training
N/A
130
1%