ISPA Snapshot Survey Report March 2020: COVID-19 Response | Page 7

Prior to spa closures, respondents were asked: Which of the following standards, if any, have been implemented by your company? Select all that apply. Standards Implemented Prior to Closures 16% Intake form asking about recent travel locations 6% 19% 55% No handshaking policy when greeting guests 47% 55% 35% Verbal confirmation from service provider to guest that hands have been sanitized 44% 30% 38% Verbal offering for guests to sanitize their hands before a treatment begins 50% 30% 68% Visible employee hygiene standards displayed within the spa 68% 65% 51% Visible reminders/signs promoting hand washing within the spa 50% 52% 92% Hand sanitizer availability for guests Temporary stoppage of treatments that involve touching of the face 88% 92% 8% 3% 10% 19% Temporary stoppage of facial applications (i.e. neck wraps, eye pillows, etc.) 21% 15% 20% 6% Employee travel ban 25% 2% 6% None of the above 1% All Spas Day Spas Resort/Hotel Spas 6