Please share in as much detail as possible, the most significant
policy/procedural changes made by your spa as a result of COVID-19.
In the time since this survey’s posting, the number of spas forced to close due to some combination of
legislative or executive action has risen sharply. As of this writing, at least 23 states have ordered non-
essential businesses to close and at least 18 states have issued “stay at home” or “shelter in place” orders.
In addition, at least 45 states have required retail/business closures of some scale and scope.
As a result of these widespread closures, many of the policies and procedural changes noted by
respondents are no longer applicable. Some respondents said that their spas had already been closed at
the time of their response.
Among the most common policy and procedural changes cited by respondents were those that
established protocols for sending home any employee who felt ill or displayed symptoms while at work
(along with asking employees experiencing symptoms at home to not come to work).
Several respondents identified similar policies for guests. Most procedures allowed staff to identify guests
who may be displaying symptoms of illness and for those guests to be asked to leave and reschedule their
appointments for a later time. In conjunction with this, several respondents mentioned waiving cancellation
fees or amending their cancellation policies to allow for greater flexibility and to encourage sick guests to
stay at home.
Increased cleaning and sanitation measures, changes to greeting and treatment policies (no handshakes,
touching of guests’ faces, etc.), and favoring single-use items over reusable ones.
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