ISPA Snapshot Survey Report April 2020: Quarterly Performance / COVID-19 | Page 10

 Safety glasses and mask for massage Therapist as well as other spa employees  Select menu options such as: two types of massage, few facial treatments only to start withSimplified menu to minimize back expense and allow the team to recalibrate to the “new” operational flow.  Smaller exercise classes  Space between services changed from 10 minutes to 30.  Staggered scheduling. Rotating treatment rooms to allow in-between clean-up.  Start with a limited menu  Still in the planning/reset phase  These are in progress. As of this time, the only changes that we foresee once reopened is limiting traffic by guests of members.  To lessen the number of extensive treatments and packages and offer a short list of massages for first three months.  Use of indoor cleaning air system  Virtual training and fitness classes  Waiting to see what the new restrictions will be before applying menu changes.  We are awaiting further statewide directives are given before we make final decisions but many of the items of efforts listed above are being considered.  We are in the process of building a re-opening plan so it's fluid at the moment. We will bring back providers one at a time while the business builds. This also allows for social distancing. We will also remove all throws/blankets that are usually available for guests to use in relaxation lounge. Limiting 2-3 people at a time in Sauna.  We are thinking about this but very confused and really waiting for direction from the massage. And cosmetology board and ispa  We will be offering a temporary menu as things will be moving more fluidly and changing.  We will be re-evaluating all the menus, the schedule of the services and the sanitization procedures of the property.  We will not book groups of more than two, we will potentially limit services like manicures right away.  We will phase menus back in eliminating high risk treatments (i.e. facials, manicures) in phase one.  Will add Reiki (non-touching) to menu. Removing hot stone massage. Remove the steamer in facials. No double services or spa parties. Only one person in the spa at a time, allowing 10 minutes maximum in the lounge after treatment. One hour between guests treatment bookings. Shoes off outside the entrance door to the spa and hospital grade disposable slippers are to be worn in spa. No coats or extra clothing. Digital temperature checks. Possibly ask guests to shower before facials and body treatments.  Will be revaluated upon clients request.  Will purposely stagger treatment starting times to reduce amount of potential clients in spa lobby at any time. 9