ISPA Snapshot Survey Report April 2020: Quarterly Performance / COVID-19 | Seite 9

Respondents were asked to share details regarding menu changes their spa
has implemented or plans to implement as a result of COVID-19. A sample of
responses is provided below.
 Change to acupuncture treatments
 Create a menu of snacks port treatment so they can reqiest it in advance
 Currently creating new services with minimal touch more energy treatments meditation, stretch
type massage, etc.
 Electronic consultation form
 Eliminated sinus relief treatments
 Energy work
 Enhancing sanitation and hygiene SOP's and treatment modifications.
 Extending length of clean up time between services.
 Highlighting wellness, immune building treatments.
 I may not be providing hot stone massage for a while at this time none
 Increase outdoors fitness class and massages
 Launching spa self-serve options for guests, focus on meditation, including meditation within new
services
 Longer treatment offerings with more sanitation time in between appointments
 Menu is reduced already to classic/basic treatments and massages.
 Modified number of treatments available per hour/per day based on YTBD government guidelines
for Phase 1 - 3 reopenings. Modified time allowed in the facility to accommodate all guests based
on new guidelines YTBD.
 More express clothed treatments
 More of wellness treatment, family packages
 No menu changes at this time
 No menu changes but we will make efforts to avoid customers in common areas.
 No plans for menu changes at this time. As we get closer to opening, we may do some restrictions
on certain services but are unsure at this time.
 None to date, looking at treatment length, pricing and possibly limit selections initially.
 Our members have put a fund together to support of employees financially. As of now we are still
paying all of our staff and have not had any layoffs.
 Plan to offer reiki.
 Possibly increase recovery time between services, so that there is less crossover between clients
and employees.
 Possibly taking manicures off of the menu temporarily
 Reduced menu and longer flip times between services to allow more cleaning time of rooms
 Reduction of non-popular items
 Restrict couples massages
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