Inventia White Paper nuovo white paper EN 10_08_fm | Page 4

Inventia is customer service 2.0
From the beginning we hardly aims to solve many of these issues through a completely
disruptive and innovative approach that sets a benchmark in customer engagement allowing
any brand to manage customer engagement, collaboration, commercial script or crm and even
customer identification all at once within a multichannel visual chat approach to create unique
and customized experiences for each user by coordinating , adapting and executing marketing
and sales activities on all online and offline channels in real time to optimize sales results and
saving money and time.
In Inventia customer engagement can take place in many ways: for example through the use of
a chatbot solution, or through text-chat and video-chat, by providing innovative and effective
support to the customer who will be constantly guided by the remote agent for any support in
assistance or purchasing matters. And our webrtc HD Visual chat is state of the art in the
customer engagement scenario.
An integrated chatbot functionality helps you segment passive viewers from active viewers and
redirects them to a landing page of your choice, whether it is a one to one call with a sales
agent or a form to fill. The chatbot works to segment and filter online audiences and helps you
maintain engagement throughout the sales funnel..
With Inventia a prospect can be engaged omnichannel. Moe then 7 different touch points are
available. Social and Virtual reality are supported.
After that a chatbot system starts to understand questions and answer to customer requests in
order to keep at the end only best prospects to be forwarded to a human or a virtual agent.
Then agent can drive prospect step by step in-through a predefined sales or CRM funnel up to
complete a transaction. Do not limit you to provide support to your prospects: let convert them
into a sale in chat.
So it’s true: your clients are only one click away: share a link, send to them by email or SMS or
social messengers and let’s play!
Why Inventia is different ?
Our main idea was helping brands to guide their prospects into any funnel automatically and
visually.
This is a revolution in the customer engagement market scenario: by automating agent activities,
and speeding up online script execution and customer satisfaction in some cases, the benefits
gained were, in terms of agent efficiency increase, even 65% compared to similar solutions. T
his is why brands love Inventia so much.