Inventia White Paper nuovo white paper EN 10_08_fm | Page 3

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Brands are investing US$ billions in chatbots platforms but will they replace human counterparts
completely or they are only a trend?
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sometimes a live or a visual digital signature is required to complete a transaction
online
frequently clients must be strongly identified before subscription;
there are still markets or local compliance limits
A recent research says that 61% of brands believe that chatbots are less likely to
replace humans completely in near future.
Anyway 75% of the companies believe that ”Chatbots still need to prove their value”.
+58% respondents believe that there isn’t enough awareness among businesses
about Chatbots.
Brands need to invest in customer onboarding: most of the time their actual one is anachronistic and
expensive
“80% of a company’s future revenue will come from
20% of its current customers” Gartner
As of today, the onboarding process is often anachronistic and expensive in many regulated
industries. Hopefully, new technologies are offering onboarding solutions used with enthusiasm
by customers.
Particularly in an age where enterprises or financial institutions rarely interact with their
customers face-to-face, how can these institutions really know their customer? Enhancing the
onboarding process could allow financial services to contemporize. Client onboarding is one of
the most important functions for any business because it directly affects the client’s experience
with companies.
But there are many issues to be considered
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Client onboarding is critical to ensure that you deliver a great first impression in order to
keep your clients: it must be safe, amazing and compliance to the law and +76%
companies will adopt digital on-boarding solutions in the next 2 years
Onboarding compliance still changes from country to country
Onboarding compliance still changes from industries to industries too
Visual attended on boarding are becoming a standard
Unattended onboarding solutions based are not compliant to the law anywhere
eIDAS has defined a common layer in customer on boarding all around EU
Many e-signature technologies are actually available;
OUR SOLUTION
“Inventia is the best way to engage & sell online driving visually & automatically
prospects into any online sales funnel boosting your convertions” Gartner
Let's imagine a bank that wants to reduce the number of branches and wants to enable end-to-
end financial services management, from opening accounts to remote management of all
financial transactions, compliant with applicable regulation. Or let’s imagine a
telecommunication company that wants to reduce its sales costs to get new customers,
without a physical stores and the usual commercial costs and commissions, instead by
managing every stage of customer acquisition online. How we can help them to solve their
problems reducing sales acquisition costs while improving their online conversions?