Visitors are invited to interact realtime by asking questions to your product expert and they can instantly send text messages to the presenter who then answers the most recurrent queries with a unified brand-friendly response . During presentations a live feed of your viewer ’ s questions appears . Your product expert is answering in real time ensuring accurate product explanations and the most up to date brand messaging in a live interactive experience .
In some cases it ’ s 6x more engaging and 10x more effective than any chat . It ’ s great for Product demonstrations , Explain promotional offers , Customer care , Online advertising , Answer FAQs , Webinars and tutorials , Emergency management , Corporate announcements
Inventia Chatbot
The chatbot functionalities integrated in Inventia help the brand to segment the audience and push the engaged or more interesting viewers further down the funnel towards a sale . Inventia chatbot is designed to understands questions and provide answers to customer requests in order to forward to a human or a virtual agent only best ones .
Agent could drive them step by step in-through any predefined sales or crm funnel up to complete a transaction .
Inventia is an agnostic and can be integrated to any 3 ° party chatbot technologies by APIs
Inventia Funnel Management This is one of the exclusive and award winning features of the Inventia platform .
The underlying logic is to allow the Agent to execute and monitor the progress of a script directly from the Agent console , guiding the customer in every step of the script and following the default script displayed to the customer in predefined area in the chatbox named " In- Frame ". This allows to guide customers through highly complex scripts or subject referring to particular legal constraints or regulators , and also allows to gain efficiency up to 65 % in order to perform a specific script online , compared with competitors ’ solutions without script management . It ’ s all automatic and easy .
Inventia ' s script management technology allows to show , or rather , trigger , within the " In-Frame " any specific interactions or functionality ( i . e . remote camera control or show a document to be signed ..) required by a specific process .