Inventia White Paper nuovo white paper EN 10_08_fm | Page 17

By progressing step by step in the
workflow process in the agent
console any specific features to be
activated and showed to the
customer while interacting in EDI
logic with any CTI and CRM
systems through APIs.
Script Customization can be done
by Inventia or thanks to a script
design toolkit by customers or
system integrators.
Inventia's script management technology allows a persistent communication and sales funnel
resilience: a customer can begin a script by interacting with a remote agent from a mobile device
and then complete it transaction later, from the same or any other point of contact supported by
Inventia technology, starting from where he suspended the process.
The process can be resumed by the agent, exactly from the point where it was interrupted. The
Agent will retrieve all the documentation and also the status until the reached point of the script
progress in order to complete it, accessible from any supported touchpoint.
Inventia Video recording (Video Contract)
Inventia Video Contract technology allows to manually or automatically create a special double-
view session (customer-operator/ operator-customer) video recording with all session metadata
and a strong encryption, providing the utmost proof of the customer's willingness to acquire a
specific product or service: a secure file, ready for electronic archiving. In several cases video
contract
can
be
considered more stronger
and secure then any kind
of e-sign technology.
Video recording is stored
on Inventia servers for no
more of 24h ready to be
stored
in
EDI
logic
Integration with any Trust
Provider: Inventia to offer
plugins for integration to
major Italian and European
Certification Authorities.
Inventia Esign & Electronic Payments
Inventia technology allows to sign legally binding contracts directly into the video chat System
with any e-signature tecnologies and provide plugins for the most used electronic signature
solutions including Namirial, Infocert, Intesa IBM, Xyzmo Significant, Softpro.
Any e-signature technologies can be integrated on demand.
Furthermore Inventia can integrate any kind of payment gateway to allow direct e-payment into
the chatbox: such us Stripe, Braintree, Paypal, Apple Pay…